eed help on Opening greeting in UNITY

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Dec 24th, 2007
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Hi Seniors.if outsider calls the Main office phone number (board number) not the extension number, they should hear the greeting message saying that our office are closed from this date to this date message. How to do. where to do it in unity server. pls give me the detailed steps.

Thank you in advance

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Rob Huffman Wed, 12/26/2007 - 12:11
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Hi Esa,


Hope all is well with you! Have a look at this excerpt from a good Unity doc;


"All Call Handlers in Cisco Unity operate on a schedule, which can be found on the profile page for that Call Handler. The schedule dictates whether the standard or closed greeting is played. The standard greeting is a greeting played during regular office hours. The closed greeting is played after regular office hours. In Cisco Unity, the system administrator, under the Schedule option, there are several default schedules that can be located with the use of the Find option on the tool bar. Once a schedule is selected on the Edit Schedule table, if a block is checked, the Standard Greeting is played for that thirty minute block of time. If a block is unchecked, the Closed Greeting plays.


According to Cisco Unity documentation, when a holiday setting is in effect, Cisco Unity plays Closed Greetings and observes Closed Transfer rules. You can set up several years of holidays at a time. You can copy the holidays from one year to the next and adjust the dates as necessary


From this doc;


Setting up a Holiday Greeting for Cisco Unity


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a008011aa09.shtml


Hope this helps!

Rob



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