Auto Atteandant Question

dbenattou · ‎12-25-2007

Hi,

ihave CUE and CME installed in 2851 router. have i any way to block some internal phones to be reached from Auto attendant via DID.

Thanks.

paolo bevilacqua · ‎12-25-2007

Hi, I supposed that by "DID" you mean "dial by extension". DID is when you reach the extension directly from outside, without any attendant intervention.

Anyway, you would need to modify the default CUE script to do that. It would be not very difficult, however if you never did CUE programming, it can take some time before you get it right. See programming guide at;

http://cisco.com/en/US/products/sw/voicesw/ps5520/products_administration_guide_book09186a0080679e24.html

Hope this helps, please rate post if it does!

dbenattou · ‎12-25-2007

hello,

thanks for rely.

i want say that when i dial DID form outside, i will reach the auto attendant (num-exp DIDnumber AAnumber).my request is for some ip phones that must not be reached via AA.

thanks at advance

paolo bevilacqua · ‎12-25-2007

Yes, I understand. But if the phone's number are under DID service, chances are they can be reached dialing DID directly anyway.

Then as mentioned above, to block certain destination from CUE AA, the only solution is using a custom script, derived from the default one.