Convert call recordings to text

Unanswered Question
Dec 28th, 2007
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Is there any utility within the Cisco Supervisor Desktop that permits to convert the call recording .wav files to text?

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Chris Deren Sat, 12/29/2007 - 15:38
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    2017 IP Telephony, Contact Center, Unified Communications

Sorry, there is no such utility at this time.


Chris

jaska_jokunen Mon, 12/31/2007 - 01:41
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If recordings are in English, then you maybe could use serverside ("call mining") solutions from Verint/Witness or Nice..

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