Convert call recordings to text

Unanswered Question
Dec 28th, 2007

Is there any utility within the Cisco Supervisor Desktop that permits to convert the call recording .wav files to text?

I have this problem too.
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jaska_jokunen Mon, 12/31/2007 - 01:41

If recordings are in English, then you maybe could use serverside ("call mining") solutions from Verint/Witness or Nice..

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