12-28-2007 08:22 AM - edited 03-14-2019 01:40 AM
Is there any utility within the Cisco Supervisor Desktop that permits to convert the call recording .wav files to text?
12-29-2007 03:38 PM
Sorry, there is no such utility at this time.
Chris
12-31-2007 01:41 AM
If recordings are in English, then you maybe could use serverside ("call mining") solutions from Verint/Witness or Nice..
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