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Cisco VPN client issues when using Windows Vista

nwoods
Level 1
Level 1

‎12-31-2007 07:20 AM - edited ‎02-21-2020 03:27 PM

Customers using Cisco VPN client on Windows Vista operating system are unable to connect via secure tunnel. Are there certain/different settings that need to be tweeked to allow connection?

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johnd2310
Level 8
Level 8

‎12-31-2007 02:54 PM

hi,

we will need more info. what errors are you getting? Is the vpn server configured to require firewall on the client?

thanks

John

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nwoods
Level 1
Level 1
In response to johnd2310

‎01-01-2008 10:02 AM

The only error that customer receives is Unable to connect to remote host.

I checked the profile on the VPN concentrator and no firewall is required on the client.

Customer states they also have verified firewall is not set up on their Vista software.

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johnd2310
Level 8
Level 8
In response to nwoods

‎01-01-2008 10:54 AM

hi,

what version of the vpn client are they running? I would also check the release notes for vpn client version for any vista issues.

Thanks

John

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