We have a setup of about 400 users and use Verint as a call recording solution
The voice vlan is spanned across to the destination port where the verint VAM is connected. Lately we have seen that the recorded calls are cracking and are not clear.
On checking with ethereal, we found that there seems to be loss of packets (attached)
The switch ports do not show any errors.
Is there anything else that could cause this problem or is it just that the destination port is receiving too much traffic
Switch is a 3750G-24TS-S. Voice Codec used is G711