Broadcasting to agents

Unanswered Question
Jan 3rd, 2008
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Hi all.


I have a customer that is currently running CME. They have 8-10 sales guys that answer incoming calls from a shared line. They require the calls to be broadcasted to each phone. I know broadcasting isnt supported in CME but does any one know if IPCC will allow calls to be broadcasted to all agents by maybe using a script? If so how?


Thanks in advance.


M

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Rob Huffman Thu, 01/03/2008 - 09:25
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