Error Installing Cisco VPN CLIENT 5.0.02.0090 on Domain Connected Client

Unanswered Question
Jan 3rd, 2008
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When installing the Cisco Client version 5.0.02.0090 I get an error when installing it on a Windows XP PC that's connected to a Windows Server Domain.


More INFO:


Windows XP Dutch SP2

Connected to Windows 2000 Domain


Works on another Dutch Windows XP SP2 system that is NOT connected to a domain!


Last lines of the setup logfile:


Property(S): CURRENTDIRECTORY = C:\DOCUME~1\J6299~1.HIE\LOCALS~1\Temp\RarSFX0

Property(S): CLIENTUILEVEL = 2

Property(S): CLIENTPROCESSID = 4232

Property(S): VersionDatabase = 200

Property(S): VersionMsi = 3.01

Property(S): WindowsBuild = 2600

Property(S): ServicePackLevel = 2

Property(S): ServicePackLevelMinor = 0

Property(S): MsiNTProductType = 1

Property(S): WindowsVolume = C:\

Property(S): RemoteAdminTS = 1

Property(S): GPTSupport = 1

Property(S): OLEAdvtSupport = 1

Property(S): ShellAdvtSupport = 1

Property(S): Intel = 15

Property(S): PhysicalMemory = 2046

Property(S): VirtualMemory = 3448

Property(S): AdminUser = 1

Property(S): LogonUser = j.hiemstra

Property(S): UserSID = S-1-5-21-3206282357-3970063792-383977586-1104

Property(S): UserLanguageID = 1043

Property(S): ComputerName = FMGPCHIEMSTRA

Property(S): SystemLanguageID = 1043

Property(S): ScreenX = 1280

Property(S): ScreenY = 1024

Property(S): CaptionHeight = 19

Property(S): BorderTop = 1

Property(S): BorderSide = 1

Property(S): TextHeight = 16

Property(S): ColorBits = 32

Property(S): TTCSupport = 1

Property(S): Time = 15:09:38

Property(S): Date = 3-1-2008

Property(S): MsiNetAssemblySupport = 2.0.50727.1433

Property(S): MsiWin32AssemblySupport = 5.1.2600.3019

Property(S): RedirectedDllSupport = 2

Property(S): DATABASE = C:\WINDOWS\Installer\42637aeb.msi

Property(S): OriginalDatabase = C:\DOCUME~1\J6299~1.HIE\LOCALS~1\Temp\RarSFX0\vpnclient_setup.msi

Property(S): UILevel = 3

Property(S): ACTION = INSTALL

Property(S): CsProp_CopyInstHelperDll = 1

Property(S): CsProp_LogViewer = Non-Existant

Property(S): CsProp_VPNClient = Non-Existant

Property(S): CSPROP_MSTCPIP = 1

Property(S): CsProp_RebootNeeded = 2

Property(S): ROOTDRIVE = C:\

Property(S): CostingComplete = 1

Property(S): OutOfDiskSpace = 0

Property(S): OutOfNoRbDiskSpace = 0

Property(S): PrimaryVolumeSpaceAvailable = 24732144

Property(S): PrimaryVolumeSpaceRequired = 43556

Property(S): PrimaryVolumeSpaceRemaining = 24688588

Property(S): PrimaryVolumePath = C:

Property(S): SourcedirProduct = {871DF2BE-41D2-4334-AC33-839AF16FC8FE}

Property(S): CsProp_GetDriveType = 3

Property(S): GROUP_USERS = Users

Property(S): GROUP_INTERACTIVE = INTERACTIEF

Property(S): GROUP_LOCAL_SYSTEM = SYSTEM

Property(S): GROUP_ADMINISTRATORS = Administrators

MSI (s) (9C:78) [15:09:38:041]: Note: 1: 1708

MSI (s) (9C:78) [15:09:38:041]: Product: Cisco Systems VPN Client 5.0.02.0090 -- Installation operation failed.


MSI (s) (9C:78) [15:09:38:041]: Cleaning up uninstalled install packages, if any exist

MSI (s) (9C:78) [15:09:38:041]: MainEngineThread is returning 1602

MSI (s) (9C:30) [15:09:38:056]: Destroying RemoteAPI object.

MSI (s) (9C:50) [15:09:38:056]: Custom Action Manager thread ending.

=== Logging stopped: 3-1-2008 15:09:38 ===

MSI (c) (88:68) [15:09:38:072]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (c) (88:68) [15:09:38:072]: MainEngineThread is returning 1602

=== Verbose logging stopped: 3-1-2008 15:09:38 ===

See attachemend for Error.


I get the error after the 'next' when the setup is 'ready to install', so after selecting the destination folder.


It happens in the Screen 'Updating system'


Oh yeah, I just install it from the C:\ Drive and not from a network path. Tried extracting the exe manualy also, nothing seems to help..





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fschramke Tue, 02/05/2008 - 01:43
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I'm seeing the same error on our domain connected machines (Windows XP - German).

Adding the Users and INTERACTIVE accounts fixes the install issue, but the install process takes a few minutes to complete and the there are a lot of queries to the DCs.

Is there a fix?

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