ACS Server: External Authentication configuration error

Unanswered Question
Jan 4th, 2008

Hi ALL

I have installed the ACS server and configure properly and it works fine.

But whenever i restart the machine, following error message appears on the external database configuration wizard.

External Authentication Configuration Error

ACS has encountered a problem while attempting to process your request. This could be due to one of the following:

An incorrect installation or configuration of the third-party DLLs required to support this External Database

A corrupt ACS configuration

So after i found this error, i just restart all the seven services and every things works fine.

I always encountered the same error message after restarting the machine each time.

Can any body recomend the solution or can help me to resolve the issue.

Thanks

I have this problem too.
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somishra Tue, 01/08/2008 - 16:10

Hi,

Please try the following workaround.

1. Go to Start > Programs > Administrative Tools > Services.

2. Stop the following services in the following order.

CSAuth

CSDbSync

CSLog

CSMon

CSRadius

CSTacacs

CSAdmin

3. After stopping the following services, start them all again in the following order.

CSAdmin

CSAuth

CSDbSync

CSLog

CSMon

CSRadius

CSTacacs

Please let me know if this was able to help.

If the above doesn't help, please reinstall the ACS as the dll files that are being used

by the ACS have been corrupted, before uninstalling and reinstalling, do take a

backup of ACS server database from System Configuration > ACS backup > Backup Now.

Also make sure that the ACS is installed on the default drive.

tnx

somishra

t4tauseef33 Mon, 01/21/2008 - 02:22

HI Somishra,

Thanks for the reply.

As i have said you, i always restart the services to solve the problem. I need the permananet solution. why this problem occurs. How can i get rid from that problem permanently.

Thanks

cisco24x7 Tue, 01/22/2008 - 07:29

Are you running ACS on Windows 2003 or Windows

2000? Are you running Service Pack 1 or

Service Pack 2?

I had the same issue you described about

2 years ago when I was preparing for the IE

Security lab using Cisco ACS 3.2 on windows

2003 Service Pack 1. My situation is worse.

Everytime the system is rebooted, ACS services

refused to start even they were set to

automatic at boot time. Once I

started/restarted ACS service(s), everything

worked after that.

I managed to resolve the issue by upgrading

the windows box to Service Pack 2 with all

the latest updates from Microsoft and the

issue went away.

CCIE Security

t4tauseef33 Wed, 01/23/2008 - 04:03

Hi

Thanks for the reply. we run ACS on the windows 2003 with service pack 2. Lattest updates are installed from microsoft. But we have the same problem as mentioned. please give me any solution

Thanks

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