Solved: UC 520 reinstalled CME OK Now not able to get access to CUE GUI

craig.corbett · ‎01-04-2008

Hi, I reinstalled CME on my UC 520 as I was getting issues with it, the problem is that now I am unable to access CUE via the Web GUI

When I did was:

Format flash:

Write erase

Copy tftp ios to flash:

xtract CME-Phone phone loads to flash

xtract CME--Support-Files to flash

copy the factory config to startup-config

reload

Everything seems ok except access to the CUE GUI, I guess Im missing files on flash or something ?

Any help would be greatly appreciated to get this issue resolved.

Thanks,

Craig.

Brandon Buffin · ‎01-04-2008

Are you browsing to 10.1.10.1 or 10.1.10.2. Your CUE is at 10.1.10.1.

Brandon

View solution in original post

Brandon Buffin · ‎01-04-2008

Craig,

Do you have the service-engine interface for CUE setup? Do you have an ip route statement for the service-engine interface? Can you post your config?

Brandon

craig.corbett · ‎01-04-2008

Hi Brandon, yes its all setup just used the quick configuration tool and plugged in 3 phones. When I phone an extension without picking it up I go through to voicemail.

Attached is the configuration.

Craig.

Brandon Buffin · ‎01-04-2008

Can you ping the CUE ip address? What happens when you try to browse to the GUI?

Brandon

craig.corbett · ‎01-04-2008

I can ping all IP addresses inc 10.1.10.2 (CUE)

I get the standard CME Gui when I try to browse to 10.1.10.2

Brandon Buffin · ‎01-04-2008

Anything different if you browse to 10.1.10.2/web?

Brandon

Brandon Buffin · ‎01-04-2008

I just noticed that your service-engine ip address is 10.1.10.1, so 10.1.10.1/web should take you to the CUE GUI.

Brandon

craig.corbett · ‎01-04-2008

I get a message saying this page cannot be found

Brandon Buffin · ‎01-04-2008

Are you browsing to 10.1.10.1 or 10.1.10.2. Your CUE is at 10.1.10.1.

Brandon

craig.corbett · ‎01-04-2008

Brendon, yes you are correct.

I wasn't concentrating. Thanks for your help!.