Extension Mobility issue

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Jan 5th, 2008
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hi


I have installed the Ex Mob service in the VM environment....


when i try to log into the service i get a message that says


Error 100


login unsuccessful...


i have trouble shooted using the EM troubleshooting guide.....


i could not see any virtual directory under the IIS with name LoginService.....


please can anybody guide me???

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mohammednw Sat, 01/05/2008 - 21:30
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Hi


I do have the proper configuration and also I have the DEVICENAME configured but still not working...


i tried to follow the troubleshooting guide ...... it says the virtual directory is not configured properly....however i do not see any virtual directory with the name 'LoginService'




gogasca Sat, 01/05/2008 - 21:34
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Which version of CCM?

AD or DCD integrated?

You can try to enable EM traces if you are 100% sure config is ok.

And upload them I can take a look.


mohammednw Sun, 01/06/2008 - 02:24
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Hi


the version for the CCM is 4.2 and it is integrated into the defualt DC Directory...


i will try the EM traces today......



mohammednw Sun, 01/06/2008 - 08:42
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hi


pls find the traces



0: Jan 06 20:31:46.310 GST %EMApp-EMAPPSERVLET-7-UNK:TraceModule: Java vendor: Cisco version: ???

1: Jan 06 20:31:46.310 GST %EMApp-EMAPPSERVLET-7-UNK:CATLINA HOME:C:\PROGRA~1\Cisco\Tomcat

2: Jan 06 20:31:46.341 GST %EMApp-EMAPPSERVLET-7-UNK:C:\PROGRA~1\Cisco\Tomcat\userdev.ser (The system cannot find the file specified)

3: Jan 06 20:31:46.341 GST %EMApp-EMAPPSERVLET-7-UNK:Could not read hashtable from disc

4: Jan 06 20:31:46.466 GST %EMApp-EMAPPSERVLET-7-UNK:BEFORE CALLING INITIALIZE

5: Jan 06 20:31:46.482 GST %EMApp-6-UNK:Service URL from directory =http://CISCO/emservice/EMServiceServlet

6: Jan 06 20:31:46.482 GST %EMApp-6-UNK:Service URL=http://CISCO/emservice/EMServiceServlet Query URL=http://CISCO/emservice/EMServiceServlet

7: Jan 06 20:31:46.482 GST %EMApp-EMAPPSERVLET-7-UNK:AFTER CALLING INITIALIZE

8: Jan 06 20:31:46.497 GST %EMApp-EMAPPSERVLET-7-UNK:Could not get the device name. Probably configured as service URL. Trying with name

9: Jan 06 20:31:46.497 GST %EMApp-EMAPPSERVLET-7-UNK:Device Name: null

10: Jan 06 20:31:46.497 GST %EMApp-EMAPPSERVLET-7-UNK:Context:/emapp ::URI:/jsp/phone_error1.jsp


mohammednw Sun, 01/06/2008 - 08:45
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hi


i found it out...

i had the #DEVICENAME# configured as #devicename#......


i changed it and it is working fine...



thanks everybody for ur help....

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