I have a client that wants to utilise the cisco attendant console on a version 6.0 CCM. The call from the outside PSTN need to queue for the operator when she is busy and not go straight to music on hold. Has anybody used unity connection to answer the calls first and give a short message then transfer to the operator ? my question is around the transfer from unity connection. if i do an unsupervised transfer to the operator number and the attendant is busy, will the call then be placed on hold and await the attendant becoming free? I dont want calls going straight back into the unity system, i suppose i'm using the unity to give a short message at the front of the call and then let callmanager take over from there.
also does anybody have a music file that i could have that just gives ringing? in case the unity bit does not work.
If you use a "release to switch" or unsupervised transfer from UC to the CCM Attendant Console, the call will be queued up just like a direct call. So you should be good to go. There is a ringback.wav file in the sample IPCC that ships with CCM, let me know your email address if you want and I can send you a copy.
Hope this helps!