I am trying to monitor a device, an extension basically for events. I have been trying to achieve this programmatically using the CTI Server's MONITOR_START_REQ message. However, I am unable to do it. It says this message is not supported.
On the other hand, I am able to monitor all the agent events and call events, when the teleset is logged into by the agent. But as I stated earlier, I am unable to monitor just the extension.
I would like to know, if monitoring the extension is possible, if so, how?
Thank You for your time.