Monitoring a device for events.

Unanswered Question
Jan 7th, 2008
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I am trying to monitor a device, an extension basically for events. I have been trying to achieve this programmatically using the CTI Server's MONITOR_START_REQ message. However, I am unable to do it. It says this message is not supported.

On the other hand, I am able to monitor all the agent events and call events, when the teleset is logged into by the agent. But as I stated earlier, I am unable to monitor just the extension.

I would like to know, if monitoring the extension is possible, if so, how?

Thank You for your time.


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