7911 Idle-Time

Unanswered Question
Jan 7th, 2008

We have a requirement from one of our clients.

What they require is a idle-time for each of the phones in a hunt-group.

The client is a customer service organisation, who require a 'limited' idle-time once a call has been completed, BEFORE the next call is received, so that the staff can write-up notes for the caller.

No idea, whether this is possible or whether I'm just missing a setting someplace.

I have this problem too.
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