ipcc 642-164 exam

Unanswered Question
Jan 7th, 2008


has anyone passed this new test for the ipcc express ?

It says that it is based on the Unified Contact Center Express and Unified IP/IVR (UCCXD) v1.1 coveriing ipcc express 4.0 and 4.5, but does anyone know if there are any questions regarding the ipcc express 5.0 version on this exam ?

Any good ideas on reading ? I have my mind set on reading the installation, srnd and most of the admin guide.

and anyone know the passing score ?



I have this problem too.
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jubug Tue, 01/29/2008 - 08:03

There are 2 exams 642-162 covers 4.0 and 4.5 and has been replaced with 642-164 which covers 4.x and 5.0

The exam covers design, implementation, operation and features/functionality so the SRND for both 4 and 5 will be useful, however the UCCXD course is recommended unless you already have experience of the Script Editor etc


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