01-07-2008 12:22 PM - edited 03-14-2019 01:42 AM
Does anyone know a good document that explains CRS-ICM integration. Config examples that explain IPCC post route from CCM would be great.
Can't really find good info in cisco.com. CRS admin guide is not enough.
Thanks.
01-08-2008 08:38 AM
The ICM7 Configuration Guide does a fairly thorough job of explaining the pre and post-routing process as well as integration with Network VRU's.
-matt
01-08-2008 10:35 AM
Actually, I found this post to be pretty useful.
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddad793
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