CDR Reports

Unanswered Question
Jan 7th, 2008

Running CM Version 5.1.1.2000-2 .... not able to get any CDR records since Dec. 28th. Getting a 10021 Error: There are no matching Records. Not sure where to look - been working fine until then.

I have this problem too.
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jbarcena Mon, 01/07/2008 - 16:57

>>>Verify that "Cisco CDR Insert" and "Cisco CDR Analysis and Reporting Scheduler" services are running ONLY in the Publisher Call Manager:

in your publisher callmanager server, go to start > programs > administration tools > services > verify the status for services "Cisco CDR Insert" and "Cisco CDR Analysis and Reporting Scheduler". If they are not "started", please restart them (just right-click on the service and select "restart").

If "Cisco CDR Insert" and "Cisco CDR Analysis and Reporting Scheduler" are running also in the subscriber servers, please stop them.

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>>>Verify service parameters in callmanager servers (publisher and subscriber).

--go to ccm admin > service > service parameters > select a callmanager server from the drop-down list > at "service" please select "Cisco CallManager" > click on "advanced" > verify that the following parameters are set to the correct values:

CDR Enabled Flag = True

CDR Log Calls with Zero Duration Flag = True

Call Diagnostics Enabled = True

***Repeat the same procedure for all callmanager servers in your cluster***

--Now go to ccm admin > service > service parameters > select a callmanager server from the drop-down list > at "service" please select "Cisco Data Base Layer Monitor" > verify that the following parameter is set to the correct value:

Max CDR Records = 1500000

***Repeat the same procedure for all callmanager servers in your cluster***

--Now go to ccm admin > system > enterprise parameters > verify that the following parameters are set to the correct values:

CDR File Time Interval (min) = 1

CDR Format = CDRs will be inserted into database

CDR UNC Path = \\\CDR

Local CDR Path = C:\Program Files\Cisco\CallDetail

***Repeat the same procedure for all callmanager servers in your cluster***

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>>>Please go to start > programs > administration tools > services and restart the following services after hours:

1) Restart service "Cisco database Layer Monitor" on publisher and subscriber servers.

2) Restart service "Cisco CDR Insert" on the publisher server.

3) Restart service "Cisco CDR Analysis and Reporting Scheduler" on the publisher server.

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>>>Run SQL querys:

In your publisher server, go to start > programs > SQL Server > Query Analyzer > SQL Server: (local) ; Select "windows authentication"; click on "OK" > select the "ART" database from the drop-down menu. Run the following queries (just copy and paste the following in the main window, then click on the "execute query" icon):

delete from Tbl_Load_History

delete from Tbl_Dump_PkID

delete from Tbl_Error_Id_Map

delete from Tbl_Billing_Data

delete from Tbl_Billing_Error

delete from Tbl_Dump_CallDetailRecord

delete from Tbl_Dump_CallDetailRecordDiagnostic

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Login into the CAR tool > go to the "system" menu > scheduler > CDR Load > Load CDR & CMR > by default, Time will be set at 00 Hr, 00 Min; Loading Interval = Every 24 hours; please change the "Duration" parameter to 120 min.

Restart the services one more time

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kolkatagtc Mon, 01/07/2008 - 22:42

Thanks Barcena. Think this is the most elaborative response for sorting CDR issue.

Thanks.

cyoungblut Tue, 01/08/2008 - 09:38

I am on version 5.1.1 and many of these items do not exist (or atleast I don't see them). ie. Cisco CDR Insert and Cisco CDR Analysis and Reporting Scheduler, Max CDR Records...etc. are there different instructions for my version.

Sriharshaa Prabhakar Sun, 05/18/2008 - 05:28

Hi,

I am experiencing the same problem with the same version of the Cisco Call Manager, could you let me know the solution if you have resolved this issue?

Regards,

Sriharshaa Prabhakar

walidazab Sun, 05/25/2008 - 07:58

The response above is for resolving CDR issues for versions CCM4 and below. It doesn't apply on versions like CUCM5 and 6. I cannot get any CDRs altogether and have been scavenging through the forum to find out what may be the reason!! I am on CUCM6

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