- Bronze, 100 points or more
i have request from a customer and not too sure of how this should or could work.
We are going to use Unity 5.x in a UM environment. it will also do the AA. now when a PSTN caller comes in, they hit the AA and presses a number to go to a department. each of those departments are in a hunt so im directing the call to the hunt. now the client wants the PSTN caller to hear MOH instead of ringing to each extension. basically, the will hear Ã¿our call is important please hold the line"then plays MOH and when the first user answers the phone it then does the transfer
is this possible? ive done this before with IPCC but not with UNITY. i did see one option was using AC but that may not fit into this environment.
thanks in advance