01-09-2008 07:53 AM - edited 03-14-2019 01:42 AM
Hello,
We are using IPCCE 7.1.x, CM 4.x and CAD 7.1.x. Our users wanted to see the skill group the call came in displayed in both their CAD desktop and on their IP phone.
I have modified my scripts to put a 'skill group' description into call var6 and changed the CAD desktop layout to display the contents of call var6 (which has my skill group in it) however our users also would like this description displayed on their IP phone.
Can anyone point me in the right direction on how I can push this description to our IP phones?
Thanks!
Barry
01-17-2008 11:56 AM
You can Contact any of these in order to receive assistance with IVR custom scripts:
1)Cisco Developer Support at http://www.cisco.com/en/US/products/svcs/ps3034/ps5408/ps5418/serv_home.html.
2) Email address: ask-icd-ivr-support@external.cisco.com.
01-18-2008 12:52 AM
You can do that by defining a new service for IP-Phones on your CCM, putting an asp Page on your DAW and displaying what you want, here is a script posted by netbakter, which works great:
Just adjust it, so you can display SG description/Name.
01-21-2008 10:52 AM
This is excellent, thank you very much!
Barry
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