I have implemented CCM 4.1 and IPCC 4.0 and everything seems to be OK. I have a short IVR which presents at the beggining of the call. The problem is that when the call comes inside , in the Received Calls is displayed the directory number of the CTI port instead of the external caller ID, caller number! This thing makes impossible redialing the number of the person who called you! Do you think that it is somehow possible to make the IPCC send the real caller ID?
thank you very much