Opinion on Smartnet for Phones

Answered Question
Jan 9th, 2008

Quick, easy question, because I only need opinions! :-)

I am reviewing our Smartnet contracts and am being asked to justify Smartnet on CP791X - CP797X.

I've got the pricing on the Smartnet renewal as well as prices for new phones.

At a previous employer I was getting about 1 7960 per month replaced, usually due to the off hook switch failing.

Other than that I did not need to replace many phones.

What are your thoughts/opinions?

Thanks in advance for your time,

Liz

I have this problem too.
0 votes
Correct Answer by rob.huffman about 8 years 10 months ago

Hi Harold,

Excellent question! If you have Smartnet on CCM Software (the old SASU) you will be entitled to all IP Phone Firmware upgrades, so you are still good to go :)

Hope this helps!

Rob

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rob.huffman Wed, 01/09/2008 - 14:20

Hi Liz,

We don't carry Smartnet on our phones and haven't for some time. As you noted the only issue with sets we have ever had is the odd Hookswitch problem and a couple of broken footstands (probably adjusted someone who was fairly "heavy handed :)

We have proven over the years that it was a better investment to just buy a few spares to keep in stock.

Just my two cent$,

Rob

dgahm Wed, 01/09/2008 - 21:15

Liz,

Do the math, place your bet, and reassess next year. No IP phone Smartnet here for 5 years, and so far so good. I don't have exact data, but I haven't noticed any increase in the failure rate as the phones have aged.

Regards, Dave

h.parsons Thu, 01/10/2008 - 05:24

What about software/firmware updates? Without Smartnet are you legally allowed to update your phones?

Correct Answer
rob.huffman Thu, 01/10/2008 - 05:48

Hi Harold,

Excellent question! If you have Smartnet on CCM Software (the old SASU) you will be entitled to all IP Phone Firmware upgrades, so you are still good to go :)

Hope this helps!

Rob

egrinkin1 Thu, 01/10/2008 - 07:47

Rob, et al,

Thank you for your responses. This conversation was so helpful!

~ Liz

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