Solved: Meeting Place - Attendant

spvaidya · ‎01-10-2008

Hi,

In my meeting place 6 ( audio server 8106), if I try to call for assistance from the meeting, it fails to call the attendant.

From meeting > # and then 0 ( for assistance) fails.

How do we set this?

Note- From Meeting I can dial any specific number ( MY IP PHONE and PSTN as well).

Thanks

Rob Huffman · ‎01-10-2008

Hi Shashank,

Here is the info for MPX, I'm sorry I can't find the same info for Meeting Place, but perhaps you could try this;

Step 1 Log in to Cisco Unified MeetingPlace Express and click Administration.

Step 2 Click System Configuration > Usage Configuration.

Step 3 Configure the following fields:

â€¢Dial attendant on timeout-Set this field to Yes.

â€¢Attendant phone-Enter the help desk or attendant phone number.

Step 4 Click Save.

Hope this helps!

Rob

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Rob Huffman · ‎01-10-2008

Hi Shashank,

Here is the info for MPX, I'm sorry I can't find the same info for Meeting Place, but perhaps you could try this;

Step 1 Log in to Cisco Unified MeetingPlace Express and click Administration.

Step 2 Click System Configuration > Usage Configuration.

Step 3 Configure the following fields:

â€¢Dial attendant on timeout-Set this field to Yes.

â€¢Attendant phone-Enter the help desk or attendant phone number.

Step 4 Click Save.

Hope this helps!

Rob

spvaidya · ‎01-10-2008

Hi Rob,

Thanks for your help. It is exactly the same in MP6. I found it yesterdays while reading the manual again and it's working fine now.

Kind Regards

Shashank

e.shanley · ‎02-28-2008

I cant find in the guide where you set the attendant number? i can find the setting for allowing this but not where to set the number. Can you please point me in the right direction. Thanks in advance

Rob Huffman · ‎02-28-2008

Hi Edward,

Check out page 46 of this doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/meetingplace/5_4/installation/planning/guide/54mppg25.pdf

Hope this helps!

Rob

e.shanley · ‎02-28-2008

perfect thanks.

Rob Huffman · ‎02-28-2008

Hi Edward,

It's like finding a needle in a haystack sometimes isn't it :)

Take care,

Rob