MWI INDICATOR NOT WORKING

Unanswered Question
Jan 10th, 2008
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platform: 2800/cme/aim-cue

phones : 7961


my mwi indicator is not working



CONFIG FROM CUE

ccn application ciscomwiapplication

description "ciscomwiapplication"

enabled

maxsessions 6

script "setmwi.aef"

parameter "CallControlGroupID" "0"

parameter "strMWI_OFF_DN" "8001"

parameter "strMWI_ON_DN" "8000"

end application



CONFIG FROM CME

ephone-dn 11

number 8000....

mwi on

!

!

ephone-dn 12

number 8001....

mwi off



thanks

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dennisbehrens Sun, 01/13/2008 - 15:35
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Please post all of your dial-peers. It's likely a problem with the router choosing the inbound dial-peer.


Dennis

antonello.moneta Mon, 03/03/2008 - 02:08
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Hi, I have the similar problem, with MWI indicator, this is my situation:

platform: 280012.4(11)T/AIM-CUE ver 2.3.4/phones 7912, 7941


This is my configuration:


From cue:

Name: ciscomwiapplication

Description: ciscomwiapplication

Script: setmwi.aef

ID number: 0

Enabled: yes

Maximum number of sessions: 6

CallControlGroupID: 0

strMWI_OFF_DN: 7001

strMWI_ON_DN: 7000


From router:

...

ephone-dn 30

number 7000

mwi on

!

!

ephone-dn 31

number 7001

mwi off

...

and the dial peer to the cue is:

....

dial-peer voice 15 voip

destination-pattern 555

session protocol sipv2

session target ipv4:XXX.XXX.XXX.15

dtmf-relay sip-notify

codec g711ulaw

no vad

!

!

sip-ua

retry options 0

mwi-server ipv4:XXX.XXX.XXX.15 expires 3600 port 5060 transport udp

notify telephone-event max-duration 700

!

...


Could you please help me ?

Thank you in advance, best regards Antonello Moneta.



antonello.moneta Mon, 03/03/2008 - 02:57
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Hi, I've got a new information that may be can help you in resolve my problem.

In the CUE-GUI if I click on Administrator -> synchronize, the system show me this page:

The following configuration on CME and CUE is out of Sync.

Synchronize MWI on number

7000 is not a valid MWI on number on CME. Create a new MWI on number on CME before Synchronizing.

Synchronize MWI off number

7001 is not a valid MWI off number on CME. Create a new MWI off number on CME before Synchronizing.


Thank you in advance, greetings Antonello

antonello.moneta Mon, 03/03/2008 - 03:37
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Also when I insert this command: mwi refresh telephonenumber 12

I have this errors message:

mwi refresh telephonenumber 12

se-XXX-XXX-XXX-15# Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG TASK_ABORTED:Application task aborted: Application=App[name=ciscomwiapplication,type=Cisco Script Application,id=0,desc=ciscomwiapplication,enabled=true,max=6,valid=true,optional=[script=setmwi.aef,cfgVars=[Lcom.cisco.wfapi.util.WFNameValuePair;@995c5b6,l

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG ....

com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:68)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:291)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:246)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at com.cisco.wfframework.engine.core.Invoker.invoke(Invoker.java:67)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl.invoke(ApplicationManagerImpl.java:2138)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at com.cisco.app.Application.invoke(Application.java:630)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at com.cisco.wf.subsystems.http.sysservlet.ApplicationInvoker.doGet(ApplicationInvoker.java:218)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at javax.servlet.http.HttpServlet.service(HttpServlet.java:865)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:404)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.core.Handler.service(Handler.java:286)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:372)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:797)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.core.ContextManager.service(ContextManager.java:743)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.service.http.HttpConnectionHandler.processConnection(HttpConnectionHandler.java:210)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.service.TcpWorkerThread.runIt(PoolTcpEndpoint.java:416)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.util.ThreadPool$ControlRunnable.run(ThreadPool.java:502)

Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at java.lang.Thread.run(Thread.java:570)

Apr 20 21:31:49 localhost java: WARNING voicemail MessageWaitingThread setMessageWaiting Got exception java.io.IOException: Server returned HTTP response code: 500 for URL: http://localhost:8080/mwiapp?extn=12&state=0


thank you in advance, Antonello

Rob Huffman Mon, 03/03/2008 - 06:52
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Hi Antonello,


One thing that I did notice was this;


An output similar to this appears:


ephone-dn 44

number 11099..... (yours should be 7000....)

mwi on

!

!

ephone-dn 45

number 11098..... (yours should be 7001....)

mwi off

!


This output illustrates some important information. The number for MWI on is 11099. The number for MWI off is 11098. The number of digits in the dial plan is five. (The five dots [.....] that follow the MWI on or off code show this.) In other words, MWI only works for a directory number (DN) that contains exactly five digits.



From this excellent Troubleshooting doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008027fa9f.shtml


Hope this helps!

Rob

antonello.moneta Fri, 03/07/2008 - 02:47
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Thank you really much Rob, you catch my problem. now it's working.


Thank you again, greeting Antonello.

Rob Huffman Fri, 03/07/2008 - 06:12
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Hi Antonello,


You are most welcome my friend :) Glad to be of some small help here. I always find that another set of eyes looking at an issue is a great thing.


Take care,

Rob



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