01-10-2008 03:49 AM - edited 03-15-2019 04:58 AM
platform: 2800/cme/aim-cue
phones : 7961
my mwi indicator is not working
CONFIG FROM CUE
ccn application ciscomwiapplication
description "ciscomwiapplication"
enabled
maxsessions 6
script "setmwi.aef"
parameter "CallControlGroupID" "0"
parameter "strMWI_OFF_DN" "8001"
parameter "strMWI_ON_DN" "8000"
end application
CONFIG FROM CME
ephone-dn 11
number 8000....
mwi on
!
!
ephone-dn 12
number 8001....
mwi off
thanks
01-13-2008 03:35 PM
Please post all of your dial-peers. It's likely a problem with the router choosing the inbound dial-peer.
Dennis
03-03-2008 02:08 AM
Hi, I have the similar problem, with MWI indicator, this is my situation:
platform: 280012.4(11)T/AIM-CUE ver 2.3.4/phones 7912, 7941
This is my configuration:
From cue:
Name: ciscomwiapplication
Description: ciscomwiapplication
Script: setmwi.aef
ID number: 0
Enabled: yes
Maximum number of sessions: 6
CallControlGroupID: 0
strMWI_OFF_DN: 7001
strMWI_ON_DN: 7000
From router:
...
ephone-dn 30
number 7000
mwi on
!
!
ephone-dn 31
number 7001
mwi off
...
and the dial peer to the cue is:
....
dial-peer voice 15 voip
destination-pattern 555
session protocol sipv2
session target ipv4:XXX.XXX.XXX.15
dtmf-relay sip-notify
codec g711ulaw
no vad
!
!
sip-ua
retry options 0
mwi-server ipv4:XXX.XXX.XXX.15 expires 3600 port 5060 transport udp
notify telephone-event max-duration 700
!
...
Could you please help me ?
Thank you in advance, best regards Antonello Moneta.
03-03-2008 02:57 AM
Hi, I've got a new information that may be can help you in resolve my problem.
In the CUE-GUI if I click on Administrator -> synchronize, the system show me this page:
The following configuration on CME and CUE is out of Sync.
Synchronize MWI on number
7000 is not a valid MWI on number on CME. Create a new MWI on number on CME before Synchronizing.
Synchronize MWI off number
7001 is not a valid MWI off number on CME. Create a new MWI off number on CME before Synchronizing.
Thank you in advance, greetings Antonello
03-03-2008 03:37 AM
Also when I insert this command: mwi refresh telephonenumber 12
I have this errors message:
mwi refresh telephonenumber 12
se-XXX-XXX-XXX-15# Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG TASK_ABORTED:Application task aborted: Application=App[name=ciscomwiapplication,type=Cisco Script Application,id=0,desc=ciscomwiapplication,enabled=true,max=6,valid=true,optional=[script=setmwi.aef,cfgVars=[Lcom.cisco.wfapi.util.WFNameValuePair;@995c5b6,l
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG ....
com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:68)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:291)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:246)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at com.cisco.wfframework.engine.core.Invoker.invoke(Invoker.java:67)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl.invoke(ApplicationManagerImpl.java:2138)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at com.cisco.app.Application.invoke(Application.java:630)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at com.cisco.wf.subsystems.http.sysservlet.ApplicationInvoker.doGet(ApplicationInvoker.java:218)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at javax.servlet.http.HttpServlet.service(HttpServlet.java:865)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:404)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.core.Handler.service(Handler.java:286)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:372)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:797)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.core.ContextManager.service(ContextManager.java:743)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.service.http.HttpConnectionHandler.processConnection(HttpConnectionHandler.java:210)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.service.TcpWorkerThread.runIt(PoolTcpEndpoint.java:416)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at org.apache.tomcat.util.ThreadPool$ControlRunnable.run(ThreadPool.java:502)
Apr 20 21:31:49 localhost java: ERROR ccn ManagerAppl DBUG EXCEPTION: at java.lang.Thread.run(Thread.java:570)
Apr 20 21:31:49 localhost java: WARNING voicemail MessageWaitingThread setMessageWaiting Got exception java.io.IOException: Server returned HTTP response code: 500 for URL: http://localhost:8080/mwiapp?extn=12&state=0
thank you in advance, Antonello
03-03-2008 06:52 AM
Hi Antonello,
One thing that I did notice was this;
An output similar to this appears:
ephone-dn 44
number 11099..... (yours should be 7000....)
mwi on
!
!
ephone-dn 45
number 11098..... (yours should be 7001....)
mwi off
!
This output illustrates some important information. The number for MWI on is 11099. The number for MWI off is 11098. The number of digits in the dial plan is five. (The five dots [.....] that follow the MWI on or off code show this.) In other words, MWI only works for a directory number (DN) that contains exactly five digits.
From this excellent Troubleshooting doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008027fa9f.shtml
Hope this helps!
Rob
03-07-2008 02:47 AM
Thank you really much Rob, you catch my problem. now it's working.
Thank you again, greeting Antonello.
03-07-2008 06:12 AM
Hi Antonello,
You are most welcome my friend :) Glad to be of some small help here. I always find that another set of eyes looking at an issue is a great thing.
Take care,
Rob
Please remember to rate helpful posts.....
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: