Ironport C150 system corrupted

westi_ironport · ‎01-10-2008

Help me !

We have new Ironport C150 and i update it. First update goes ok, but second update no. After updating i rebooted system, but web based management not work and when i started terminal connection comes this information:

AsyncOS 5.1 for IronPort C150

Welcome to the IronPort C150 Messaging Gateway(tm) Appliance
Traceback (most recent call last):
File "pycbox_main.py", line 180, in ?
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 103, in _impo
rt_hook
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 192, in _impo
rt_top_module
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 219, in impor
t_top
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 274, in _impo
rt_one
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 304, in _proc
ess_result
File "./cli/cli.py", line 34, in ?
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 103, in _impo
rt_hook
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 192, in _impo
rt_top_module
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 219, in impor
t_top
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 274, in _impo
rt_one
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 304, in _proc
ess_result
File "./cli/cdict_cli.py", line 9, in ?
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 103, in _impo
rt_hook
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 192, in _impo
rt_top_module
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 219, in impor
t_top
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 274, in _impo
rt_one
File "/usr/build/godspeed/stackless/Python/Lib/imputil.py", line 304, in _proc
ess_result
File "./cli/cli.py", line 30552, in ?
File "./config/config_access.py", line 982, in get_cluster_section_dict
File "./config/config_access.py", line 750, in load_definitions
config_access.ConfigError: Definition file /usr/godspeed/config/hermes.reporting
/def.cfg is corrupt. Unexpected line format: 'alert_thresholds:li'

It looks like the system is corrupted. How i can start Ironport for "factory settings"... as same that it was when i bougt it.

Thanks for help

verylongbloke_ironport · ‎01-10-2008

Use the resetconfig command to blow away all config settings and start again.

If you have lost http/s access to the gui I suggest you look at the CLI command 'interfaceconfig' to check that http/s is enabled and listening on the correct port.

Use the commit command to make changes active as well :)

But suggest that you also use the 'saveconfig' or mailconfig' command to save your settings in case all your work can be saved.

Good luck :D

slyweezle_ironport · ‎01-25-2008

Had a few customers that have had this same problem. Something to do with the database/config getting corrupted because the unit was power cycled before the update was complete.

The way we fixed it was to get Ironport engineers to log in via a tunnel and revert the system to the previous image.

System came back up; got the customer to upgrade the unit via the CLI so they could check the status of the upgrade and give it plenty of time to reboot and come back up.