Cisco Fax Server

Answered Question
Jan 10th, 2008

We are getting ready to deploy a Cisco Fax Server, does anyone have a feel of the installation? Is it very involved or is there not too much to worry about? Do we have to ensure that we poor time into Planning and Design, or am I thinking too hard?

Please let me know.

Thank you.

Correct Answer by dcscuba23 about 9 years 1 month ago

It took about three weeks for my site to get the latest 9.3 Rightfax solution setup including testing. We have Rightfax talking SIP straight to the voice gateway using the sr140 module. Make sure you install 9.3 service release 2. We ran into a few bugs with the Outlook plugin that was fixed in the latest release. AD integration was fairly smooth. The Captaris Sync module that performs this function is pretty straight forward. If your AD structure is not too hairy like ours it's easy to cut-over Rightfax users for a smooth deployment. One thing that took the most time was creating our Fax cover sheets and getting all the doc variables set correctly. Good luck!

Damon

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Tommer Catlin Thu, 01/10/2008 - 09:40

With any product, you still need to plan. Remember, Cisco Fax product is basically Captaris RightFax Solution. If still need to plan routes, SIP trunks or diaglogic cards, etc to get the fax to the fax server. From the fax server is it stored there or placed into Exchange. (which requires AD integration, etc)

I believe there are (three servers)

(1) Application server (actual fax software)

(1) Doctransport server

(1) SQL server

Depending on the config, you might be able to get away with loading all three on way, but I doubt the install will let you.

Hopefully this helps

ouhakheme Thu, 01/10/2008 - 10:00

From talking with Cisco I only need one server. I called back to confirm after reading your post. Beyond the planning, how involved is the installation for a basic foundational level with Exchange integration? 1 week? 1 month?

Thanks,

Correct Answer
dcscuba23 Fri, 01/11/2008 - 12:49

It took about three weeks for my site to get the latest 9.3 Rightfax solution setup including testing. We have Rightfax talking SIP straight to the voice gateway using the sr140 module. Make sure you install 9.3 service release 2. We ran into a few bugs with the Outlook plugin that was fixed in the latest release. AD integration was fairly smooth. The Captaris Sync module that performs this function is pretty straight forward. If your AD structure is not too hairy like ours it's easy to cut-over Rightfax users for a smooth deployment. One thing that took the most time was creating our Fax cover sheets and getting all the doc variables set correctly. Good luck!

Damon

dcscuba23 Fri, 01/11/2008 - 13:46

No problem. Have a good weekend. Thanks for rating the post.

RSwartzmiller Fri, 02/01/2008 - 05:42

Damon,

Would you please be able to provide sample configure of your voice gateway, and screen of your sr140 setup. I have been working with Captaris for 3 day try to get my sr140 talking sip to my 2821 voice gateway with no luck.

thanks in advance

mmelbourne Fri, 02/01/2008 - 07:48

Out of interest, which version of CallManager are you running?

I did investigate a SIP trunk with a hardware card, but ended up implementing it as an MGCP-controller back-to-back E1 from the Voice Gateway into the Brooktrout card.

RSwartzmiller Fri, 02/01/2008 - 08:24

Call Manager 5.1.

Verizon Trunk>>>SIP Connection>>>>2821ISR

2821ISR>>>>H323 Connection>>>>CCM5.1

2821ISR>>>>SIP Connection>>>SR140

Googi1974 Wed, 07/23/2008 - 14:41

I am curious if you were successful with your Rightfax implementation. We are having much trouble getting to work in our environment.

Thanks,

Kelly

dcscuba23 Wed, 07/23/2008 - 14:58

It was a challenge getting things to run smoothly with the Brooktrout SR140 virtual board. I ended up using H323 on our voice gateway to talk to Rightfax. After tweaking several H323 settings things are running pretty well. I have since added a second Rightfax server in a " Server Collective" setup for load balancing purposes.

mattcalderon Thu, 07/24/2008 - 09:10

I have done 2 installs on the Rightfax with the SR140 board. What I did was add a H323 gateway in the Call Manager that pointed to the Right Fax server and created the H323 gateway on Right Fax server that points back to the call manager. Finally to bring the two together, I created a route pattern in call manager that pointed to the H323 gateway (RIGHT FAX) that I created. My gateways have both been mgcp only and I have not had to change any configs on the gateway to make this work.

Googi1974 Thu, 07/24/2008 - 10:07

Thanks Matt! This is encouraging! I will try making this work today! Does your H323 GW on call manager show up registered?

Thanks,

Kelly

jleon22 Thu, 07/24/2008 - 12:46

Hi Matt,

We are still debating on how best to integrate our RightFax in our environment. What version of CCM are you running? In the Cisco doc, they said they only support pointing directly to RF in CCM 4.2+.

jleon22 Thu, 07/24/2008 - 13:00

Oh, I see. I'm currently still stuck on 4.1, but can't seem to find a supported integration method.

Googi1974 Fri, 07/25/2008 - 09:48

Tried all day to get this to work and can't. All the information seems to state that this is a workable approach with CCM 4.2.3. I know you're using 6.1. Have you ever seen it working in 4.2.3?

Regards,

Kelly Arroyo

Googi1974 Thu, 07/24/2008 - 13:01

Matt,

in the CCM H323 GW, are your calls classified as ON or OFFnet? Thanks!

r.stockton Fri, 08/08/2008 - 08:41

Do we even need CallManager in this, can we not simply do h323 between rightfax and the gateway?

dcscuba23 Fri, 08/08/2008 - 11:20

No. Callmanager is not needed. You can do a straight H323 connection from Rightfax to the gateway.

r.stockton Fri, 08/08/2008 - 11:28

That's what I thought. I'm configuring a 2801 this afternoon for this. I'll post my config if it will help anyone out...though, it might take a while..first time on this product (Rightfax) for me :)

dcscuba23 Fri, 08/08/2008 - 11:50

I have posted my working config that may help you. I am using the SR140 Brooktrout virtual board in Rightfax. I can send you specific H323 settings that need to be configured in Rightfax for that board in case you are using the Sr140...

Attachment: 
sridhar_awari Wed, 11/05/2008 - 05:05

Hi,

Am really new to VoIP,but good at Routing and Switching. I need to configure this on urgent basis, I have cisco 2811 as my gateway with 1 PRI E1 out of which i terminated 1 DID line on SR140, i configured as below, but still things wont work..am not able to see any thing on Rightfax utility..i wonder if the call is hitting the Rightfax server , when i dial it says connected and then disconnects after 9 seconds, But when i configure in CCM as a h.323 client in device option..i can see answering call..in rightfax server.Plz help !!

voice service voip

allow-connections h323 to h323

fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback cisco

h323

dial-peer voice 201 voip

description " Right Fax dial-peer with 1 DID Number "

destination-pattern 4477

session target ipv4:10.10.10.10

codec g711alaw

fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback cisco

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