Unity 4.X - Call transfer to "0"

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Tommer Catlin Thu, 01/10/2008 - 14:52

For the subscriber you have a known problem, log into Unity SA

Pull up the subscriber

click on Caller Input

See where Caller Input 0 is going to

Typically, it is going to the "Operator" call handler. This would a transfer rule.

Open up the Operator CallHandler

Click on Transfer

Look to see what extension the Operator is at. If there is no number, then this is why.

Make sense?

ranpierce Thu, 01/10/2008 - 14:56

when press 0 it is going to the operator call handler. it sounds like it is working normal. pressing 0 and no one answers.

Check to see what the call transfer settings are

ranpierce Fri, 01/11/2008 - 06:28

If you send calls directly to the operators greeting that is expected behavior. That is the system greeting you hear I think.

You need to give the operator an extension. Or have it transfer to a subscriber extension, or record a greeting.

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