Having some issues retrieving the full set of information from certain devices in User Tracking Reports (these devices at a remote site). I am only recieving the MAC address, devicename, ports and last seen info (missing subnet, IP address, hostname)
I was wondering if a router is needed to be included in the list of devices being collected. I cleared out all devices from the Campus database and focused on a set of 8 switches to clarify my issue as other switches in the core network are OK.
The devices I have loaded appear in Discovery and Data collection just fine, but when I go into User Tracking Admin for the aquisition properties, the associated subnet ranges for these switches do not appear in the "Ping Sweep" or "Configure Subnet Acquisition". So does it need a router in there too, or should the switches themselves suffice?