DND broken after upgrade to CME 4.1

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Jan 10th, 2008
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After a recent upgrade to IOS 12.4(15)T1 & CME 4.1, the DND feature no longer works on any of the phones. The softkey is there, but pressing it does nothing.

Is this a known issue or does anyone have a solution for this? We need the DND key to ensure calls are forwarded while staff are out.

Alternatively, if there is no solution, am I likely to run into problems running CME 4.0 under IOS 12.4(15)T1?

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paolo bevilacqua Sat, 01/12/2008 - 03:18
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Hi, 12.4(15)T1 still has may bugs. Suggest you try 12.4(11)Xj4 thta is CME 4.1 and stable.

Hope this helps, please rate post if it does!

b.henshaw Sun, 01/13/2008 - 16:00
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Bugger. Will try that version some time in the next week after I go through the release notes & feature support.

cewilliams Tue, 04/15/2008 - 10:38
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Did you resolve this issue with the DND Softkey. I ran into the same problem after upgrading to IOS 12.4(15)T3.

b.henshaw Tue, 04/15/2008 - 20:05
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Sorry, haven't resolved this - the usual issue of putting the needs of clients' networks ahead of our own :-)

I expect an IOS version change will probably fix the issue though since the problem wasn't apparent until we upgraded.

cewilliams Mon, 04/21/2008 - 13:39
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Thought I would pass this on. Under "Telephony-service" I had to add "hunt-group logout Hlog" After the command is entered you should re-create your "cnf-file" The output says that you should reset your IP Phones but I did not have to. The Dnd softkey begin working right away. I'm running IOS 12.4(15)T3. I hope this helps.

b.henshaw Tue, 04/29/2008 - 17:25
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Thanks for the info cewilliams. I shall give that a try if the crossgrade to XJ doesn't occur.


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