Brandon Buffin Fri, 01/11/2008 - 13:01
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Check your translation patterns. Is the incoming DID being translated to something different?


Brandon

ibreakfix Fri, 01/11/2008 - 14:30
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No translation patterns in use


Tried assigning different DN ..does not helped

Tommer Catlin Fri, 01/11/2008 - 15:15
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Check to see if the line is set to forward to vm. Possibly it was set on all areas to fwd to vm.


Reset the phone also. Possibly hung up in CM for some reason

ibreakfix Mon, 01/14/2008 - 05:06
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i tried all ... even changing the DN to diffent number.

It looks like customer has created mulitple things with the same DN number


Its not fixed yet ..will try them deleting one by one

Rob Huffman Mon, 01/14/2008 - 05:19
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Hi Sham,


Can you please try this method to Delete the DN in question via the Route Plan Report;


Deleting Unassigned Directory Numbers


This section describes how to delete an unassigned directory number from the route plan report. Directory numbers get configured and removed in the Directory Number Configuration window of Cisco CallManager Administration. When a directory number gets removed from a device or a phone gets deleted, the directory number still exists in the Cisco CallManager database. To delete the directory number from the database, use the Route Plan Report window.


Procedure



--------------------------------------------------------------------------------


Step 1 Choose Route Plan > Route Plan Report.


The Route Plan Report window displays. Use the three drop-down list boxes to specify a route plan report that lists all unassigned DNs.


Step 2 Three ways exist to delete directory numbers:


a. Click the directory number that you want to delete. When the Directory Number Configuration window displays, click Delete.


b. Check the check box next to the directory number that you want to delete. Click Delete Selected.


c. To delete all found unassigned directory numbers, click Delete all Found Items.


A warning message verifies that you want to delete the directory number.


Step 3 To delete the directory number, click OK. To cancel the delete request, click Cancel.


From this good doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed686.html#wp1024696


Hope this helps!

Rob



ibreakfix Mon, 01/14/2008 - 05:27
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Thanks Rob,


Still working on it !!!


i am not sure if that is going to resolve the origional issue ...Call going to VM dialling the DID number for the extn..


Rob Huffman Mon, 01/14/2008 - 05:32
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Hi Sham,


Good stuff! There is a bug in certain versions of CCM where the Forwarding details of a DN/Phone that has been deleted are still retained. The way to clean up this remnant info is to remove via Route Plan Report before re-using the DN.


Let us know what release of CCM you are running.


Rob

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