I have a call center with agents who only use a Plantronics wireless headsets connected to Cisco phone 7941. They have a Descktop Cisco Agent in their PC.
When they receive a call by the IPCC system, they want to have an automatic answer after 5 secondes with a "beep" (or other sound) in their headsets.
In the Work Flow Setup of the Cisco Desktop Administrator, i created this two actions in the event "Ringing" :
- A wait time macro ( [DELAY] 5000 ).
- After this macro, a call control Action with a call control "Answer".
But i didn't find how to do a beep in the headsets of the agent to prevent him that a call will be answer automaticly.
Do you think it's possible do make this beep (or a other sound)?