Scripting Assistance for IVR

Unanswered Question
Jan 13th, 2008

Hi all,

Need help in IVR script.

My requirement with the script is that when a caller calls in and dials a extension, if extension is busy, the IVR should play busy tone to caller.

1) If in Busy option, I put Terminate, then caller doesnt hear busy tone, but just gets disconnected.

2) If in Busy option, I dont put anything then call goes to reception, as reception node follows later in script.

3) If in Busy option, I put a prompt, it comes close to my requirement, but on users phone, the Busy message doesnt come.

Please advise how this simple thing can be achieved.

I have this problem too.
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