Have you ever encountered this issue on the Supervisor Desktop tool?
When we open the team skill stats report to see the calls in queue and agents logged in etc in the Oldest in queue it shows 6[00:00:00] all the time. When a calls shows up it reads 7[00:00:xx]
The real-time report from CRS Administration does not display this. Just the supervisor desktop.
Any idea to solve this issue??
Thanks in advance