UCCX 5.0(1)Premium How to have an email initiate a script?

Unanswered Question
Jan 14th, 2008

We want to be able to take emails to our helpdesk inbox and somehow have them initiate a call or trigger a specific phone script.

Has anyone done this before or know how that could shed some insite?

I have this problem too.
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walteryork Tue, 01/22/2008 - 11:40

Please refer to my original question...

"Has anyone been able to initiate a script or place a call from an email?"

abcronin Tue, 02/19/2008 - 14:53

This is a great question, were you able to get this working?

With Premium you get the E-mail Integration Manger which can do this very thing + loads of extra features that I am yet to see in a working enviroment....

Cheers

Andy

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