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UCCX 5.0(1)Premium How to have an email initiate a script?

walteryork
Level 1
Level 1

‎01-14-2008 10:28 AM - edited ‎03-14-2019 01:43 AM

We want to be able to take emails to our helpdesk inbox and somehow have them initiate a call or trigger a specific phone script.

Has anyone done this before or know how that could shed some insite?

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3 Replies 3

smahbub
Level 6
Level 6

‎01-22-2008 08:15 AM

you can submit a question to developer-support@cisco.com

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walteryork
Level 1
Level 1
In response to smahbub

‎01-22-2008 11:40 AM

Please refer to my original question...

"Has anyone been able to initiate a script or place a call from an email?"

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abcronin
Level 1
Level 1

‎02-19-2008 02:53 PM

This is a great question, were you able to get this working?

With Premium you get the E-mail Integration Manger which can do this very thing + loads of extra features that I am yet to see in a working enviroment....

Cheers

Andy

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