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CUE CME AA

twissam
Level 1
Level 1

Hi guys,

i am looking to see if i can have an AA (either tcl or CUE) where a person calling in can hear a prompt (ex: welcome to Cisco, transfering please wait) and after the prompt we can ring an extension or a hunt list.

thanks

Good day

1 Accepted Solution

Accepted Solutions

Hi, if you read the "guide to writing AA scripts" for CUE, there is the default script commented and all the "steps" are explained.

Thanks for the rating and good luck!

View solution in original post

3 Replies 3

paolo bevilacqua
Hall of Fame
Hall of Fame

Sure, for B-ACD/AA is called drop-through mode, for CUE you need to write your own custom script.

Hope this helps, please rate post if it does!

Hi and thanks,

i am wondering with CUE what exactly should we use in the script for that to work.

Good day

Hi, if you read the "guide to writing AA scripts" for CUE, there is the default script commented and all the "steps" are explained.

Thanks for the rating and good luck!

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