CUE language question

Answered Question
Jan 14th, 2008

Hi dear forum, I have one question, If I install a Spanish language package in my AIM-CUE, it means that i could have another option for the AA script with the audio files but in spanish to handle calls I mean, for example: "if you know the number of the person...." but in spanish or I needed to record new audio prompt files.

Thanks and best regards

David

I have this problem too.
0 votes
Correct Answer by rob.huffman about 8 years 11 months ago

Hi David,

Hope things are going well for you (you seem very busy!)

Just to add to Paolo's good note. Here is some related info;

CUE - Adding or Removing Languages

Installing additional languages or removing languages must be done in online mode only. You cannot add or remove languages using the boot helper except when you perform a complete installation of the Cisco Unity Express software.

Installing Additional Languages

Prerequisites

The following information is required for installing languages:

URL of the FTP server.

Restrictions

You are limited to 2 concurrent languages with an AIM-CUE module license

You are limited to 5 concurrent languages with an NM-CUE, NM-CUE-EC, or NME-CUE module license

From this good doc (with Step by Step);

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_installation_guide_chapter09186a008087723b.html#wp1109793

Here is what you need;

To download a language file for voice-mail prompts, go to http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=281001346.

Have a look at the method listed at this link that detals changing the CUE Language without losing all existing data;

Frequently Asked Questions

I have a working system and I want to change the language (while saving all the data on the system). Which procedure do I need to follow?

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008064172a.shtml#qa1

Hope this helps!

Rob

Correct Answer by Paolo Bevilacqua about 8 years 11 months ago

Hola, all the messages will come in language wanted, and you don;t have to record anything.

Hope this helps, please rate post if it does!

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Correct Answer
Paolo Bevilacqua Tue, 01/15/2008 - 01:37

Hola, all the messages will come in language wanted, and you don;t have to record anything.

Hope this helps, please rate post if it does!

Correct Answer
rob.huffman Tue, 01/15/2008 - 05:33

Hi David,

Hope things are going well for you (you seem very busy!)

Just to add to Paolo's good note. Here is some related info;

CUE - Adding or Removing Languages

Installing additional languages or removing languages must be done in online mode only. You cannot add or remove languages using the boot helper except when you perform a complete installation of the Cisco Unity Express software.

Installing Additional Languages

Prerequisites

The following information is required for installing languages:

URL of the FTP server.

Restrictions

You are limited to 2 concurrent languages with an AIM-CUE module license

You are limited to 5 concurrent languages with an NM-CUE, NM-CUE-EC, or NME-CUE module license

From this good doc (with Step by Step);

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_installation_guide_chapter09186a008087723b.html#wp1109793

Here is what you need;

To download a language file for voice-mail prompts, go to http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=281001346.

Have a look at the method listed at this link that detals changing the CUE Language without losing all existing data;

Frequently Asked Questions

I have a working system and I want to change the language (while saving all the data on the system). Which procedure do I need to follow?

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008064172a.shtml#qa1

Hope this helps!

Rob

david-lima Wed, 01/16/2008 - 12:53

Hi Rob and "p.bevilacqua" and thanks, thanks for your helpful answer, people like you made this forum very helpful.

Best regard

David

rob.huffman Wed, 01/16/2008 - 16:20

Hi David,

You are always welcome my friend! Thank you for your very kind words. It takes all the participants here to make this the great community it is. Please continue to ask and answer questions, this way we all learn together!

Welcome aboard :)

Rob

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