01-15-2008 02:43 AM - edited 03-15-2019 08:13 AM
I have CCME, and i want implement B-ACD, my need is for each call, the greeting must be heared and after that the call must be routed to the receptionist.
I have tested the following config, but it doesn't work :
dial-peer voice 1000 pots
service aa
port 0/0/0:15
direct-inward-dial
incoming called-number 022203304
ephone-hunt 10 sequential
pilot 5071
list 5011
timeout 10
application
service callq flash:app-b-acd.tcl
param queue-manager-debugs 1
param aa-hunt1 5071
param number-of-hunt-grps 1
param queue-len 10
service aa flash:app-b-acd-aa.tcl
paramspace english language en
param aa-pilot 022203304
param number-of-hunt-grps 1
param service-name callq
param handoff-string aa
param second-greeting-time 60
param drop-through-option 1
param drop-through-prompt _mag_prompt.au
param call-retry-timer 15
param max-time-call-retry 700
and when i want to verify this services
with the command show call application sessions, the services already created are not displayed.
Thnaks for help
01-15-2008 02:56 AM
Hi, please add the required paramspace english index and paramspace language location.
Failing that please enable "debug voice media status" with "term mon".
01-15-2008 03:13 AM
hello,
thanks for reply,
i have added the two commands, and the debug commend is not supported in the router
the image is : c2800nm-ipvoicek9-mz.124-11.XW5.bin
thanks at advance.
01-15-2008 03:14 AM
hello,
nothing happens after adding the commands .
thanks.
01-15-2008 03:25 AM
Sorry, the exact command is: debug voice application media state.
Does the call transfer correctly ? How do you recorded the prompt ?
01-15-2008 03:29 AM
the record is for Music on hold, and is the same that i want t use for greeting.
thanks
01-15-2008 03:34 AM
hello,
the following message is displayed when i type param XXXXXXX
Warning: parameter queue-manager-debugs has not been registered under queue namespace
it can be the problem.
thanks.
01-15-2008 03:36 AM
These messages are expected and happen for each and any TCL service configuration.
01-15-2008 03:44 AM
hello,
regrdless of B-ACD, My need is the following:
when the receptionist receives two simultaneous calls the third call is getting busy to the caller. Is for that reason that i want to use B-ACD, but it doesn't work.
i you have any idea to help me to find solution.
thanks at advance.
01-15-2008 03:50 AM
I think you need an hunt-group for queuing to work correctly. If you have only one operator, just place it alone in ephone-hunt and configure hunt1 to pilot, not directly to extension.
Then if you place Hlog button on the operator phone, after office hours he/she can log out in this case the call will go voicemail. If you don't have VM, it can be another script like "disconnect.tcl" that will announce office hours, then close.
When something isn't right the debug is "voice application script".
01-15-2008 03:58 AM
i need when the caller dial the number, the personalized music must be heared, and the caller wait in the queue. If the receptionist is free, it can receive the calls, if it's busy the caller will wait in the Queue and the Music have still heared.
I want ti know if it's possible to do that, and if you know how, let me know.
thanks a lot.
01-15-2008 04:06 AM
Yes, that's called call queuing. As mentioned above, you need to place the operator in ephone-hunt to work.
01-15-2008 04:19 AM
ok
i have placed into the hunt group, but when i call the DID from the outside, nothing happens.
01-15-2008 04:26 AM
Collect debug voice application script and send it here together with the revised configuration, and "show ephone-hunt"
01-15-2008 04:39 AM
the following is what the debug displays
000459: Jan 15 12:37:56.367: //-1//TCL :EE46785E40000:/tcl_PutsObjCmd: TCL AA: -- ERROR: Mandatory parameter voice-mail does not exist --
000460: Jan 15 12:37:56.367: //-1//TCL :EE46785E40000:/tcl_PutsObjCmd: TCL AA: -- max-extension-length is set to default value of 5 --
000461: Jan 15 12:37:56.367: //-1//TCL :EE46785E40000:/tcl_PutsObjCmd: TCL AA: -- Mandatory parameter second-greeting-time does not exist --
000462: Jan 15 12:37:56.367: //-1//TCL :EE46785E40000:/tcl_PutsObjCmd: TCL AA: -- Setting default to 60
000463: Jan 15 12:37:56.367: //-1//TCL :EE46785E40000:/tcl_PutsObjCmd: TCL AA: -- Mandatory parameter second-greeting-time does not exist --
000464: Jan 15 12:37:56.367: //-1//TCL :EE46785E40000:/tcl_PutsObjCmd: TCL AA: -- Setting default to 15
000465: Jan 15 12:37:56.367: //-1//TCL :EE46785E40000:/tcl_PutsObjCmd: TCL AA: -- Mandatory parameter max-time-call-retry does not exist --
000466: Jan 15 12:37:56.367: //-1//TCL :EE46785E40000:/tcl_PutsObjCmd: TCL AA: -- Setting default to 600
000467: Jan 15 12:37:56.367: //-1//TCL :EE46785E40000:/tcl_PutsObjCmd: TCL AA: -- Mandatory parameter max-time-vm-retry does not exist --
000468: Jan 15 12:37:56.367: //-1//TCL :EE46785E40000:/tcl_PutsObjCmd: TCL AA: -- Setting default to 1
000469: Jan 15 12:37:56.371: //-1//TCL :EE46785E40000:/tcl_PutsObjCmd: TCL AA: -- Valid Mandatory parameter number-of-hunt-grps = 1
-------------------------------------------------
sh ephone-hunt
!
!
!
!
!!
Group 9
type: sequential
pilot number: 11000, peer-tag 20115
list of numbers:
149, aux-number A11000A0800, # peers 1, logout 0, down 0
peer-tag dn-tag rna login/logout up/down
[20114 91 0 login up ]
only one agent available!
preference: 0
preference (sec): 9
timeout: 180
E.164 register: yes
auto logout: no
stat collect: no
!!
!
!
!
!
end
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