Call Park Number Re-use

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Jan 15th, 2008
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We have a customer who parks calls for extended periods of time (10-15 minutes).


At times, the caller may hang up, and another call be placed on park on the same park number. The first person, not knowing that the caller has hung up, picks up the call intended for someone else.


Is there a way in CUCM6 to use call park numbers only once per day, rather than grabbing the first available each time a call is parked?


Thanks.

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jbarcena Tue, 01/15/2008 - 08:35
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As far as I know that is not possible, it will always pickup the first available number.

Rob Huffman Tue, 01/15/2008 - 09:00
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Hi Eric,


It may be easier for your receptionist if they could direct calls to specific Park numbers of their choice. The ability to monitor these visually may be helpful as well. Have a look;


The feature you are looking for "Directed Call Park" is available in CCM 6.x. See below:


Directed Call Park


Directed Call Park allows a user to transfer a parked call to an available user-selected directed call park number. Configure directed call park numbers in the Cisco CallManager Directed Call Park Configuration window. Configured directed call park numbers exist clusterwide. You can configure phones that support the directed call park Busy Lamp Field (BLF) to monitor the busy/idle status of specific directed call park numbers. Users can also use the BLF to speed dial a directed call park number.


From this link:


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055af5c.html#wp1047771


Directed Call Park


Directed Call Park, introduced in Cisco Unified Communications Manager Release 4.2(1), allows a user to transfer a call to an available user-selected directed call park number. Configure directed call park numbers in the Directed Call Park Configuration window. Configured directed call park numbers exist cluster wide. You can configure phones that support the directed call park Busy Lamp Field (BLF) button to monitor the busy/idle status of specific directed call park numbers. Users can also use the BLF button to speed dial a directed call park number.


A user can retrieve a parked call by dialing a configured retrieval prefix followed by the directed call park number where the call is parked.




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Note Cisco recommends that you treat Call Park (a hold function) and Directed Call Park (a transfer function) as mutually exclusive: enable one or the other, but not both. If you do enable both, ensure that the numbers that are assigned to each are exclusive and do not overlap.



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GUI Changes


•In release 6.0, access directed call park from the Call Routing menu (Call Routing > Directed Call Park).


Where to Find More Information


•Call Park and Directed Call Park, Cisco Unified Communications Manager Features and Services Guide


•Release Notes for Cisco Unified Communications Manager Release 4.2(1)


•Advanced Call Handling, phone user guides



http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/6_0_1/601cmrn.html#wp45490



Hope this helps! Just a thought.

Rob


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