01-15-2008 01:07 PM - edited 03-15-2019 08:14 AM
I'm starting to run low on available extensions in my CCM 4.2(3) and wanted to know if there is a report that will tell me if an extension was ever used or not?
TIA.
John
01-15-2008 02:21 PM
Hi John - you can run CDR Search for extensions using details below:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/4_2_3/ccmsrva/sacar6.html
Cheers
Brian
01-15-2008 04:47 PM
Hi John,
Hope all is well with you!
Here is a method to list all the DN's (Used and Unused) in CCM;
Route Plan Report
The route plan report lists all assigned and unassigned directory numbers (DN), call park numbers, call pickup numbers, conference numbers, route patterns, translation patterns, message-waiting indicators, voice mail ports, and Cisco CallManager Attendant Console pilot numbers in the system. The route plan report allows you to view either a partial or full list and to go directly to the associated configuration windows by clicking the Pattern/Directory Number, Partition, or Route Detail fields.
In addition, the route plan report allows you to save report data into a .csv file that you can import into other applications. The .csv file contains more detailed information than the web pages, including directory numbers for phones, route patterns, pattern usage, device name, and device description.
From this good doc;
Hope this helps!
Rob
01-15-2008 07:25 PM
Thanks Rob!
I will look at this again. I think I ran this a while before but I couldn't find out if a user had logged in recently is really what I'm after. I'm trying to findout if an assigned ext has had no activity (ie: never logged in or used) so I can free them up for some new users that are coming into my facility soon. I will give this a look again. Thanks as always.
01-16-2008 06:44 AM
Hi John,
Sorry, I don't think this report is going to help you at all :( And I don't know of any "canned" report that will. This will entail some serious detective work on your part. The only place that is going to show Login/Logout activity is in the EM Trace Files. So if you suspect that a user is not making use of a DN, you will have to look here.
Locate the Cisco CallManager Extension Mobility application trace files at:
C:\ProgramFiles\Cisco\Trace\EMApp
Or like suggested you might be better off looking in CDR/Art for calling patterns associated with the "suspect" DN's.
Hope this helps!
Rob
01-16-2008 07:21 AM
I am not sure if this is of any help...Does unity have some user activity reports though, but it doesnt necessarily tell whether the user is using particular phone or something else.
01-16-2008 07:23 AM
I did run a report off Unity but as you stated it doesn't tell you the last time a user logged in. That's my dilema - Thanks to all who responded.
John
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