CME/CUE: Licensing question

Unanswered Question
Jan 15th, 2008
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hi,


I bought a cme/cue system with the router 2811 and also took the SCUE-LIC-25CME

(Unity Express License 25 Voice Mailbox-Auto Attendant-CCME)


But actually, as you can see below:

Maximum # configurable mailboxes: 17


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About Cisco CallManager Express


Operating System: Cisco Internetwork Operating System. Cisco IOS (tm) C2800NM

Cisco IOS Software: C2800NM-SPSERVICESK9-M

Software Version: 12.4(3h) / CME 3.3

Feature Package: IP|FIREWALL|VOICE|PLUS|SSH


-------------------------------

Licensing Information


Default # personal mailboxes: 12

Default # general delivery mailboxes: 5

Maximum # configurable mailboxes: 17

Maximum message space (minutes): 6000

Maximum telephony ports: 8

Installed Packages: Installer (Installer application) 2.2.2

Bootloader (Primary) (Service Engine Bootloader) 2.1.2

Infrastructure (Service Engine Infrastructure) 2.2.2

Global (Global manifest) 2.2.2

GPL Infrastructure (Service Engine GPL Infrastructure) 2.2.2

Voice Mail (Voicemail application) 2.2.2

Bootloader (Secondary) (Service Engine Bootloader) 2.1.2

Core (Service Engine OS Core) 2.2.2

Auto Attendant (Service Engine Telephony Infrastructure) 2.2.2

Installed Languages: English language pack (English language pack) 2.1.3

-------------------------------


Well.. is it something related to the configuration ? something to activate?


thanks in advance



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Brandon Buffin Tue, 01/15/2008 - 13:32
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Sounds like the 12 mailbox was installed instead of the 25. The 25 mailbox license file should be something similar to:


cue-vm-license_25mbx_cme_2.2.x.pkg


Take a look at the following link regarding downloading and upgrading the CUE license file.


http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/install/upg_lic.html


Hope this helps. If so, please rate the post.


Brandon

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