I've just upgraded the application software for this nam unit from 3.3 to 3.6 along with patches 1 and 2. After installing 3.6 I changed the login password from it's default. Now I'm unable to access the device from the application software login. I've tried the password recovery method of doing a harfware reset. I've also downgraded the application software version back to 3.3 and I was still unable to login. The documentation says that a harwdare reset should wipe the configuration but this doesn't seem to have happened.
Does anyone have any suggestions before I open a TAC case.
Is this the procedure you have tried:
The default CLI password for the NAM is root/root (all lower case).
To recover the NAM CLI Password:
CatOS: "clear module password " from the switch enable mode
IOS: "clear module pc-module password" from the switch enable mode
To recover the Web GUI Password:
For NAM's Web GUI admin password, you can reset it again from the NAM CLI
using the NAM CLI command "rmwebusers".
Here's an example:
[email protected]# rmwebusers
WARNING: Doing this will stop the web server and remove
all locally defined web users from web user database.
Are you sure you want to continue (y/n) [n]? y
Disabling HTTP server...
Successfully disabled HTTP server.
All locally defined web users have been
removed from web user database.
[email protected]# ip http server enable
Enabling HTTP server...
No web users are configured.
Please enter a web administrator user name [admin]: admin
User admin added.
Successfully enabled HTTP server.