Passowrd recovery for WS-SVC-NAM-2

Answered Question
Jan 15th, 2008
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Hi All,


I've just upgraded the application software for this nam unit from 3.3 to 3.6 along with patches 1 and 2. After installing 3.6 I changed the login password from it's default. Now I'm unable to access the device from the application software login. I've tried the password recovery method of doing a harfware reset. I've also downgraded the application software version back to 3.3 and I was still unable to login. The documentation says that a harwdare reset should wipe the configuration but this doesn't seem to have happened.


Does anyone have any suggestions before I open a TAC case.


Thanks

Correct Answer by David Stanford about 9 years 5 months ago

Is this the procedure you have tried:


The default CLI password for the NAM is root/root (all lower case).


To recover the NAM CLI Password:


CatOS: "clear module password " from the switch enable mode

IOS: "clear module pc-module password" from the switch enable mode


To recover the Web GUI Password:

For NAM's Web GUI admin password, you can reset it again from the NAM CLI

using the NAM CLI command "rmwebusers".

Here's an example:

----

[email protected]# rmwebusers


WARNING: Doing this will stop the web server and remove

all locally defined web users from web user database.


Are you sure you want to continue (y/n) [n]? y


Disabling HTTP server...

Successfully disabled HTTP server.


All locally defined web users have been

removed from web user database.

[email protected]# ip http server enable

Enabling HTTP server...


No web users are configured.

Please enter a web administrator user name [admin]: admin

New password:

Confirm password:


User admin added.

Successfully enabled HTTP server.

[email protected]#


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Correct Answer
David Stanford Tue, 01/15/2008 - 15:09
User Badges:
  • Cisco Employee,

Is this the procedure you have tried:


The default CLI password for the NAM is root/root (all lower case).


To recover the NAM CLI Password:


CatOS: "clear module password " from the switch enable mode

IOS: "clear module pc-module password" from the switch enable mode


To recover the Web GUI Password:

For NAM's Web GUI admin password, you can reset it again from the NAM CLI

using the NAM CLI command "rmwebusers".

Here's an example:

----

[email protected]# rmwebusers


WARNING: Doing this will stop the web server and remove

all locally defined web users from web user database.


Are you sure you want to continue (y/n) [n]? y


Disabling HTTP server...

Successfully disabled HTTP server.


All locally defined web users have been

removed from web user database.

[email protected]# ip http server enable

Enabling HTTP server...


No web users are configured.

Please enter a web administrator user name [admin]: admin

New password:

Confirm password:


User admin added.

Successfully enabled HTTP server.

[email protected]#


neil_titchener Tue, 01/15/2008 - 17:14
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Thanks Davistan, Prior to making the changes I downloaded all the doco I could find and none of it had this information. But then none stated that .gz had to be added to the upgrade file when entering the FTP command without which the NAM unit will not recognise the file.


Thanks again.

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