Missing "PreDial" feature in Personal Directory, CUCM 6.0

Unanswered Question
Jan 15th, 2008
User Badges:

just upgraded to CUCM 6 from ccm 3.3 . Users are complaining that their personal directory are not working anymore as the phone fail to add "9" prefix when they try to call out thru the directory.


Besides the solution of asking them to access ccmuser page to add "9" to every entry, is there any other solution to this problem?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
bwilmoth Tue, 01/22/2008 - 10:07
User Badges:
  • Silver, 250 points or more

Please run the Address Book Synchronizer to check this, after you checked everything's synchronized correctly, unsubscribed and resubscribe the user to Fast Dial service,re-enter the username and PIN.



Actions

This Discussion