System hangs during ICM 7.0 installation - New Install

Unanswered Question
Jan 16th, 2008


This is with regard to the ICM 7.0 System - new installation.The required facility and the ICM instance OU have been created for the ICM using domain manager. We were not able to get through with the ICM component installation, as the system hangs after the OU is selected. The next step after this is the ICM installer registers the domain information for the ICM instance.

The install log does not reveal any exceptions by the installer and it shows everything normal. On further investigation with the server resource utilization, the installer was not responding, even though there is no load on the system.we have tried installing this for almost three times with the same result.

The server hardware is the ICM supported configuration as per the ICM 7.0 BoM.

The installtion is on the customer`s corporate AD infrastructure.

Could somebody please advise as what could be wrong here?


I have this problem too.
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jeff.marshall Wed, 01/16/2008 - 07:17

What version of the installer are you using? I think that we're up to version 7.0(0) Installer Update C which fixes bugs that are similar to what you describe.


rajasekarvs Wed, 01/16/2008 - 19:29

Hi Jeff,

Thanks for your swift response. We are having this problem with ICM 7.0(0) installer Update C only.


jeff.marshall Thu, 01/17/2008 - 08:14

My guess is that this is a large domain or it has a large number of objects. Try to create a new Domain Admin account and block read permissions to the OU(s) with the most number of objects.


rajasekarvs Sun, 01/20/2008 - 07:50

Thanks Jeff. You are right.The customer`s environment is a very large AD environment. We also suspect something of the similar sort , as the same install worked well with the R&D domain in their environment. we were able to install the ICM Router and Logger components for Side A. But we still have huge delay (sometimes the installation even times out and the system hangs) whenever the ICM installer tries to update or retrieve something from the Active Directory forest.I`m not sure if the customer would agree to create another domain account. Please advise ,if there is an alternate solution for this.


rajasekarvs Mon, 01/21/2008 - 05:06


We managed to install the systems finally with the huge delay as mentioned above.Somebody please advise as how to overcome this delay.


rbua Mon, 01/21/2008 - 06:08

Hi Raj,

as you discovered some operations might take long time to perform with big AD integrations, some improvements have been taken in the 7.2 train, but the best answer for similar scenarios are a separate domain or a local Global Catalogue PC able to reply to the requests locally instead of polling the remote AD server.



PS. Please do not forget to rate useful posts accordingly, thanks!

rajasekarvs Tue, 01/22/2008 - 23:01

Thanks Riccardo. Any field notice / documents that you could refer to us ? We could take it up further with the customer accordingly.


rajasekarvs Thu, 01/24/2008 - 03:01

Appreciate , if somebody else also could provide some workaround pertaining to this issue.



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