Upgrading a user from a 7961 to a 7971

Unanswered Question
Jan 16th, 2008

what are the steps required to do this? The user in question has an existing DID and wants to keep it? I have attempted this once but was forced to recreate everything. Is there a short cut to accomplishing this without completely recreating everything?

I have this problem too.
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rob.huffman Wed, 01/16/2008 - 08:49

Hi Mike,

I wish that I could tell you that there is an easier way, but, for "one-ups" there really isn't. If you were going to be doing a large amount of them you can you BAT to export the phone details from the 7961 into a .csv file and then do a little manipulation and re-import the info for a 7971.

But, because of the difference in the Phone models it really is an Out 7961/In 7971. The only thing I do to speed up the process is to use Notepad to copy/paste many of the details (due to my horiffic typing skills :)

Hope this helps!


mmitschke Wed, 01/16/2008 - 09:35

Thanks for the information. I was pretty sure I wasn't going to be able to speed it up. I appreciate your feedback. Maybe someday I can return the favor!

rob.huffman Wed, 01/16/2008 - 10:36

Hi Mike,

You are most welcome :) Sorry to be the bearer of bad news.

Take care,



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