ICM Release Notes

paulegan1 · ‎01-16-2008

On the page :

Cisco Unified Intelligent Contact Management Enterprise Release Notes - Cisco Systems

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_release_notes_list.html

I can only find the release notes for ICM 5 and 6. There are no release notes for version 7 (only the installer) following that there are the releae notes for 7.1.3

Anyone know if the files for version 7 exist?

I'm looking for the "New Features" in the version 7.0 of ICM

lpezj · ‎01-16-2008

Hi,

You can get the release notes when you download a SR from the Cisco web, you have got a link to download the SR and another one to get the Release notes:

Try this link for IPCC version 7.1(5):

http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=7.1(5)&mdfid=268439622&sftType=Cisco%20Unified%20Intelligent%20Contact%20Management%20Software%20Releases&optPlat=null&nodecount=4&edesignator=null&modelName=Cisco%20Unified%20Contact%20Center%20Enterprise&treeMdfId=268439682&treeName=Customer%20Contact

Hope this helps,

Juan Luis

paulegan1 · ‎01-17-2008

Thanks !

I didn't know that I could get release notes via the download tool.

Unfortunatly the notes for 7.0 don't seem to be available...

bill.king · ‎01-23-2008

Doesn't this give you what you need?

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_release_notes_list.html

paulegan1 · ‎01-24-2008

Nope. There aren't any release notes for version 7.0 on that site, only for the Installer Update, unless I'm missing something :)

bill.king · ‎01-24-2008

I just acted as if I was going to order the software, and it appears that when you do, they will send you the version 7.0 information as well, here is what it says:

Choose ICM/IPCC Version: NOTE: All Media kits include current Maintenance/Service Releases. V7.1(x) AND V7.2(x) include V7.0 + the latest published MR (maintenance release).

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Have you tried that?