CRS 5.0 IVR, delay in forward

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Jan 16th, 2008
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Hi,

I have a client with CCM and CRS 5.0 installed, everything is fine, but when an agent wants to send caller back to main menu, it forwards call to the CTI point number; that takes a long time (about 15 to 20 sec. of silence), the caller thinks call is dropped and hang down.

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smahbub Tue, 01/22/2008 - 11:56
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Cisco Unified Contact Center Express, Cisco Unified IP IVR, and Cisco Unified Queue Manager, Release 5.0:


This Resources Card lists information available to users of the Cisco Customer Response Solutions (CRS), Release 5.0 software.

This card contains information about the following topics:

" The inside of the card provides a listing of the Cisco CRS documentation, indicating applicable products and audiences.

" The back page of the card describes how to:

Access and print Cisco CRS documentation

Access MRCP ASR and TTS documentation

Obtain technical support

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