01-16-2008 12:22 PM - last edited on 03-25-2019 09:26 PM by ciscomoderator
Hi,
I have a client with CCM and CRS 5.0 installed, everything is fine, but when an agent wants to send caller back to main menu, it forwards call to the CTI point number; that takes a long time (about 15 to 20 sec. of silence), the caller thinks call is dropped and hang down.
01-22-2008 11:56 AM
Cisco Unified Contact Center Express, Cisco Unified IP IVR, and Cisco Unified Queue Manager, Release 5.0:
This Resources Card lists information available to users of the Cisco Customer Response Solutions (CRS), Release 5.0 software.
This card contains information about the following topics:
" The inside of the card provides a listing of the Cisco CRS documentation, indicating applicable products and audiences.
" The back page of the card describes how to:
Access and print Cisco CRS documentation
Access MRCP ASR and TTS documentation
Obtain technical support
01-23-2008 12:26 AM
This problem is solved
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