cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
240
Views
0
Helpful
2
Replies

CRS 5.0 IVR, delay in forward

mnasser78
Level 1
Level 1

Hi,

I have a client with CCM and CRS 5.0 installed, everything is fine, but when an agent wants to send caller back to main menu, it forwards call to the CTI point number; that takes a long time (about 15 to 20 sec. of silence), the caller thinks call is dropped and hang down.

2 Replies 2

smahbub
Level 6
Level 6

Cisco Unified Contact Center Express, Cisco Unified IP IVR, and Cisco Unified Queue Manager, Release 5.0:

This Resources Card lists information available to users of the Cisco Customer Response Solutions (CRS), Release 5.0 software.

This card contains information about the following topics:

" The inside of the card provides a listing of the Cisco CRS documentation, indicating applicable products and audiences.

" The back page of the card describes how to:

 Access and print Cisco CRS documentation

 Access MRCP ASR and TTS documentation

 Obtain technical support

mnasser78
Level 1
Level 1

This problem is solved

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: