How to enable headset permanantly

Unanswered Question
Jan 16th, 2008
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I have a call center operation, and they are using 7940 with headsets.

In one phone, I have noticed that the headset has been permanantly ON, and other phones it is not. They want to ON the headset permanantly. How do we enable this on the phone setup ?

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Rob Huffman Thu, 01/17/2008 - 05:57
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Hi Nalaka,

Sadly there is no setting that can "Lock" the Headset button On. I am guessing that you must have a user who never turns the Headset button Off and only uses the "New Call or End Call Softkeys to control the phone. You will see that once the Headset button has been pressed it will stay on forever unless cancelled, even through a hard reset of the IP Phone.

The only configurable setting via CCM is;

"Enable Auto Answer on Headset" from the Directory Number Configuration for the specified device.

Hope this helps!



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