SPAN to PC Port on IP Phones 7941-61

KravetsRM · ‎01-16-2008

Hi! I need to activate an option "Desktop recording" with IP Phones 7961, 7941. But in CCM Phone Configuration, in section "Product Specific Configuration", field with option "SPAN to PC Port" does absent. And recording of agents call - failed.

In Phone Configuration of IP phone 7985, for example, this field is present and recording does work well.

How I can do activate this option?

Thanks in advance!

Tim Smith · ‎01-21-2008

Hi,

What phone load version are you running?

Is it an old firmware?

Cheers,

Tim.

KravetsRM · ‎01-21-2008

Hi!

The phone load version - SCCP41.8-0-4SR1S. Version of CCM - 4.2(3).

I did not install some additional firmware. That firmware was installed with CCM installation package.

Thank you!

Ruslan.

david.macias · ‎01-22-2008

Ruslan,

The option should be there. I don't have access to a 4.x CCM, but in CCM 5.x you need to enable the following two options under the phone configuration:

1. PC Port: Enabled

2. PC Voice VLAN Access: Enabled

Hope that helps,

david

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KravetsRM · ‎01-22-2008

Hi, David!

These options are enabling. But in the phone menu (Settings -> Device settings -> Ethernet Configuration) is shown that these option is still disabling...

Thank You!

Ruslan